Law Enforcement Requests

This page explains how Solarius B.V. handles requests for user data from law enforcement agencies, courts, and other government authorities. It is intended for both requesting authorities and for Asterune users who want to understand how their data may be disclosed in legal proceedings.

Solarius is a company registered in the Netherlands and subject to Dutch law and the laws of the European Union, including the General Data Protection Regulation (GDPR). All requests are evaluated under these frameworks regardless of the requesting authority's jurisdiction.

For general privacy questions, see our Privacy Policy. For questions about this policy, contact [email protected].

1. Our principles#

We take user privacy seriously. We do not voluntarily disclose user data to law enforcement — we require a valid legal basis for every disclosure. When we receive a request, we:

• Review it carefully for legal validity and proportionality
• Disclose only the minimum data necessary to satisfy a lawful request
• Notify affected users where we are legally permitted to do so
• Reject requests that are overbroad, insufficiently substantiated, or not legally binding on Solarius

We do not provide any authority with direct or ongoing access to our systems, databases, or infrastructure.

2. Applicable law#

Solarius B.V. is incorporated in the Netherlands. Our primary legal obligations are governed by Dutch law, EU law, and the GDPR. Requests from authorities outside the Netherlands must be routed through applicable mutual legal assistance treaty (MLAT) procedures or other recognised international legal mechanisms.

We do not comply with requests issued solely under the domestic law of a foreign jurisdiction where that law has no binding effect on a Dutch company. Informal requests, requests submitted via personal email, and requests that do not identify the issuing authority will not be processed.

3. What data we hold#

The data we may be able to provide in response to a valid legal request is limited to what we collect in the ordinary course of operating Asterune. This is described in detail in our Privacy Policy. In summary:

We do not hold plaintext passwords. We do not have access to end-to-end encrypted content where applicable. Data that has been deleted by the user or aged out of our retention schedule no longer exists in our systems and cannot be produced.

4. How to submit a request#

All formal legal requests must be submitted in writing to:

Solarius B.V. — Legal Department
Email: [email protected]
Subject line: LAW ENFORCEMENT DATA REQUEST

Requests must include:

• The full name, badge number or official identifier, and contact details of the requesting officer or official
• The name and jurisdiction of the requesting authority
• The legal instrument under which the request is made (e.g. court order, search warrant, MLAT request)
• A clear description of the data requested and the specific Asterune account(s) involved
• The purpose of the request and, where applicable, the offence under investigation
• A signature or official seal where required by the issuing authority's procedures

Requests that do not include this information will be returned without action.

We aim to acknowledge valid requests within 5 business days and to respond substantively within 30 days, subject to the complexity of the request and any applicable legal deadlines.

5. Emergency requests#

Where there is a credible and immediate threat to the life or physical safety of a person, we may disclose limited user data to law enforcement without a court order. Emergency requests must:

• Clearly identify the nature of the emergency and the risk to life
• Be submitted by a sworn law enforcement officer with verifiable contact details
• Specify the minimum data required to address the emergency

Emergency requests should be sent to [email protected] with the subject line EMERGENCY DISCLOSURE REQUEST and followed up immediately by phone through your jurisdiction's official liaison channel. We cannot guarantee response times for emergency requests received outside of business hours, but we will make reasonable efforts to respond promptly.

We reserve the right to verify the authenticity of any emergency request before disclosing data and to follow up with the requesting authority after the fact.

6. Preservation requests#

Where permitted by applicable law, we can temporarily preserve specific account data while a formal legal process is pending. Preservation requests should be submitted to [email protected] and must identify the account and the data to be preserved. Preserved data is held for an initial period of 90 days and may be extended once upon receipt of a further written request.

Preservation does not constitute disclosure. A separate, valid legal order is required to obtain preserved data.

7. User notification#

Where we receive a legal request, our default position is to notify the affected user before complying, unless:

• We are legally prohibited from doing so by the terms of the order or applicable law
• Notification would risk destruction of evidence, obstruction of justice, or harm to a person
• The request relates to an emergency disclosure under section 5

Where notification is delayed at the direction of a court or authority, we will notify the user as soon as we are legally permitted to do so.

8. Requests we will reject#

We will decline to act on requests that:

• Have no legal basis binding on a Dutch company
• Are issued by a foreign authority without MLAT or equivalent process
• Request data in bulk without identifying specific accounts or legal justification
• Seek ongoing or real-time access to user data or platform systems
• Are inconsistent with fundamental rights protections under EU law or the GDPR
• Relate to activity that would not constitute a criminal offence under Dutch law

If we reject a request, we will inform the requesting authority of the reason where we are permitted to do so.

9. Cost reimbursement#

We reserve the right to seek reimbursement for costs incurred in responding to legal requests, in accordance with applicable law.

10. Transparency#

We intend to publish periodic transparency reports summarising the volume and nature of legal requests we receive, to the extent permitted by law. These will be made available on this page or linked from it when published.

Contact#

Solarius B.V.
VAT ID: NL-8188.17.147.B01
Chamber of Commerce: 34262929

Legal requests: [email protected]
Privacy enquiries: [email protected]
General support: solarius.me/support