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Safety

Scams and phishing

Last updated

Scammers target gaming platforms because accounts, Runes, and items have value. The good news is that almost every scam relies on tricking you into handing something over — so knowing what to look for is the best protection there is. This page covers the most common scams on Asterune and how to stay safe.

The golden rules

A handful of rules will keep you safe from the vast majority of scams:

  • Asterune staff will never ask for your password, two-factor codes, recovery codes, or Parent PIN. Anyone who does is a scammer, no matter who they claim to be
  • There is no way to get free or bonus Runes from another user. Runes are non-transferable — they cannot be sent, gifted, or traded between accounts. Any offer to "double your Runes" or send you free Runes is fake
  • Only buy Runes and Luminary through official Asterune stores. See Payment methods
  • Never trade items, accounts, or currency outside Asterune's official systems. Off-platform deals have no protection and are against our Community Guidelines

Common scams to watch for

"Free Runes" and giveaway scams

A message, profile, or website promises free Runes, a rare item, or a giveaway — but first you need to "verify" your account, log in through a link, or share a code. The goal is to steal your login details or trick you into approving a sign-in. There are no legitimate free-Rune giveaways that require your password or a code.

Fake login pages (phishing)

A link leads to a page that looks like the Asterune sign-in screen but is actually controlled by a scammer. Anything you type goes straight to them. Before entering your details, always check that the address is exactly asterune.com — scammers use look-alike domains with small misspellings or extra words.

Staff and moderator impersonation

Someone claims to be Asterune staff, a moderator, or support, and pressures you to act fast — often by threatening a ban unless you "verify" your account or hand over information. Real staff don't operate this way and never need your password or codes. When in doubt, contact us through Solarius support directly rather than trusting an unsolicited message.

Off-platform trade scams

Someone offers to sell you items, currency, or an account, or to trade outside Asterune. These deals are unprotected, frequently fraudulent, and against our rules. There is no legitimate reason to take a trade off-platform.

Be cautious with links promising cheats, exploits, free items, or "Asterune tools". They often lead to phishing pages or malware designed to steal your saved passwords and session. Don't download third-party software that claims to add features to Asterune.

How to protect yourself

  • Slow down. Scams rely on urgency and excitement. A real opportunity won't evaporate if you take a moment to think
  • Check the address bar before signing in anywhere
  • Never reuse your Asterune password on other sites, and turn on two-factor authentication
  • Keep your details private. Never share your password, 2FA codes, recovery codes, or Parent PIN with anyone — not even a friend

How to report a scam

If you encounter a scam, phishing attempt, or impersonation on Asterune, report it:

  • For a user, message, or profile, use the report option on the profile, in the DM, or in-game
  • For a phishing website or off-platform attempt, contact Solarius support with the details and any links involved

Reporting scams helps us shut them down and protect other players.

If you've already fallen for one

If you've shared your password or a code, or approved a sign-in you shouldn't have, act immediately — go to Account recovery to secure your account. If you've made or approved a payment you didn't intend to, see Chargebacks and fraud.

Getting help

If you're unsure whether something is a scam, it's always safe to ask. Contact us at Solarius support, or for urgent safety concerns reach our team at [email protected].